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Frequently Asked Questions
Your Questions. Our Commitment to Excellence.
1. Who should I book with?
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Meeting a new stylist can feel a little intimidating, we get it! While every stylist on our team is incredibly talented, your best experience comes from sitting with someone who truly gets your vision. Not sure who that is yet? Take our quick matchmaking quiz. It’ll instantly pair you with the stylists who match your goals, preferences, and your personality!
2. What services does Salon M specialize in?
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We offer a full spectrum of luxury hair services—precision cutting, couture color, specialized treatments, extensions, straightening, and custom styling. Each service is tailored to your hair type, style aspirations, and lifestyle.
3. How do I schedule an appointment?
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Booking is simple and flexible. Schedule online, call us directly, or use our online platform. We recommend booking in advance to secure your preferred stylist and time. Walk-ins are welcomed when possible, though availability is limited.
4. Do you offer gift cards?
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Yes. Our beautifully presented gift cards are available in custom amounts and make the perfect way to share the gift of timeless beauty—whether for a celebration, milestone, or simply to indulge someone special.
5. What brands/products do you use in your salon?
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We curate a selection of top-tier, professional lines—luxury color, bond-builders, and repair treatments—trusted for both performance and integrity. During your consultation, your stylist will guide you through options tailored to your hair’s needs and your desired results.
6. How often should I get a haircut or trim?
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To maintain polished style and optimal hair health, most guests visit us every 4–6 weeks. Your stylist will recommend the perfect rhythm for your unique cut, texture, and lifestyle.
7. What's the best way to care for color-treated hair?
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We recommend sulfate-free, color-safe products, tailored treatments, and professional glosses to preserve brilliance between visits. Your stylist will design a personalized regimen to keep your color radiant and your hair luxurious.
8. What should I do before getting a haircut or color treatment?
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Arrive with clean, dry or lightly damp hair for the most accurate assessment. Feel free to bring inspiration photos—we love collaborating to bring your vision to life with precision and artistry.
9. How can I address common hair problems like split ends and frizz?
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We believe in both prevention and transformation. From hydrating treatments and keratin smoothers to expert trims and luxury home-care recommendations, our approach ensures your hair remains glossy, healthy, and beautifully styled between visits.
10. Do you offer consultations?
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Yes. Every guest begins with a complimentary, personalized consultation.
This allows us to understand your style aspirations, hair history, and condition—so we can craft a plan that delivers stunning, lasting results.
11. Do you provide product recommendations and aftercare?
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Regular trims help prevent split ends, and using anti-frizz products or treatments can manage frizz.
Your stylist can recommend specific products tailored to your hair needs during your appointment.
12. What can I expect on my first visit?
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From the moment you arrive, you’ll be welcomed into a refined yet inviting atmosphere. Your journey begins with a detailed consultation, followed by services tailored to your goals, and concludes with professional guidance for at-home care.
13. What is your policy for requesting an appointment outside of your salon’s regular hours?
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We understand that your schedule is as unique as your style. For those who require the ultimate convenience, we are pleased to offer Special Request appointments outside of our standard business hours (including early morning bookings). Securing your stylist's dedicated time before the salon officially opens is an exclusive opportunity and will include a Premium Service Fee of 25% added to your total service cost.
